RIGHT OF WITHDRAWAL

1.    When you conclude a distance contract, that is, when you make a purchase in the zoocentrs.lv online shop, you may exercise your right of withdrawal and unilaterally withdraw from the contract. The Republic of Latvia's „Consumer Rights Protection Law” and the governing Cabinet of Ministers Regulation No. 207 "Regulations on the distance contract" provide that the buyer has the right to withdraw from the contract within 14 calendar days and return goods bought in the online shop to the seller.

2.    Section 12, paragraph 6 of the „Consumer Rights Protection Law” provides that, when withdrawing from a purchase made under a distance contract, "the consumer is responsible for maintaining the quality and safety of the goods during the period for exercising the right of withdrawal". Please keep the original packaging. Zoocentrs.lv reserves the right to withhold a compensation charge, or to refuse to accept goods, where they are damaged, incomplete or have otherwise lost their original appearance, including where the packaging of animal food has been opened.

3.    During the withdrawal period you have the right to try the goods in order to satisfy yourself that they meet your needs and wishes.  Within that period you may use the goods only as far as is necessary to examine them - to the same extent as you could before buying them in an ordinary shop.

4.    When exercising the right of withdrawal you are responsible for any use of the goods beyond what examination requires, for any use during the withdrawal period that is incompatible with the principle of good faith, and for any reduction in the value, quality and safety of the goods.

5.    To arrange the return of goods, please fill in and send us the  withdrawal form.

6.    You must return the goods to the seller within 14 days of sending the withdrawal form.

7.    If you exercise the right of withdrawal for reasons unrelated to the goods or service failing to conform to the contract, you must bear the cost of returning the goods.

8.    If you exercise the right of withdrawal, the zoocentrs.lv online shop must refund everything you have paid as soon as possible, and no later than 14 calendar days from the day you sent your written withdrawal. The zoocentrs.lv online shop refunds money only to the bank account given on the withdrawal form.

9.    Claims about the quality of goods received from 1 January 2016 are handled under the provisions of the Republic of Latvia's „Consumer Rights Protection Law„ (Amendments to the Consumer Rights Protection Law – in force from 01.01.2016.) and the Law on Out-of-Court Resolution of Consumer Disputes (in force from 09.07.2015.).

10.    To exercise the right of withdrawal, please inform SIA „Zooserviss Group”, address Upes prospekts 13, Ogre, LV-5001, tel. +371 29191343, email: [email protected] of your decision to withdraw from the distance contract.